Help Center

Our team works diligently to make sure that your special gift arrives on time, within our normal delivery hours of 9AM to 8PM in the recipient's time zone. During our busy holiday periods like Christmas, Valentine's and Mother's Day, etc we may extend our delivery hours before 9AM and after 8PM to ensure that all gifts are delivered on time. If for any reason your gift does not arrive on time, our dedicated Customer Service agents will do everything they can to help successfully resolve your issue. 

All of our flowers & gifts are backed by our 100% Happiness Guarantee, which we're proud to stand behind. If you're not satisfied with your purchase, for any reason at all, we'll do whatever it takes to make it right. This includes offering store credit, redelivery or comparable exchange on your order. It’s all part of our promise to provide you with an excellent customer experience every single time. 

We'll attempt to secure authorization on your credit card at the point of purchase online. If there's a problem securing this authorization, you'll be notified on the spot and prompted to use another card. Once we receive verification of sufficient funds, your order will be completed and transferred securely to us. Your account will be charged in 24 to 48 hours.

Yes! The safety of your personal information is extremely important to us. We encrypt your information using SSL (secure socket layer) technology to protect your personal data and credit card information from unauthorized access. When your browser is in secure mode, you'll notice a key or lock icon at the bottom of your browser window. Please note: If you pay by debit card, the amount you charge will be put on "hold", meaning it will not be available to you after you place your order. Once your transaction is processed, the amount of the transaction will be withdrawn from your account and the original "hold" will be voided. 

Once your order is placed on the site, you'll see a Thank You Page, which will include your order confirmation number on it. Please make sure to hold onto this number in case you have any questions/issues. 

Your order is then sent over a secure connection to Prestige Flowers. You'll receive an email confirmation once your order has been received.

If you need to change or cancel your order, please reach out to us immediately at 1-503-777-0133. 

Please note: some orders are shipped very soon after being placed and may already be on their way or delivered, so it may not always be possible to cancel. 

If your order is scheduled for a future delivery date, we'll do everything possible to fulfill your request. Just email us or give us a call at 1-503-777-0133.

Prestige Flowers has one way of delivering your gift: they are hand delivered by our local florist or shop.

A signature is typically not required when your package is shipped. However, there are instances when the delivery driver may decide to choose this option, which is at the discretion of the driver. In addition, any order including wine/alcohol will require a signature upon delivery.